Refund Policy

Digital Services (7-Day Money-Back Guarantee)

Thank you for choosing Virtual Buddy! We're committed to providing you with a valuable and satisfying experience. This policy outlines the conditions under which we offer refunds for our digital services.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all our digital services. This gives you a full week to explore the service, assess its functionality, and see if it meets your needs.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• You requested the refund within 7 days of your initial service activation.
• You haven't used the service extensively. This may include not exceeding a specific usage limit (e.g., number of downloads, features accessed), not completing a significant portion of the service timeline, or not redeeming any included bonuses.

Non-Refundable Situations

Unfortunately, we cannot offer refunds in the following situations:

• You request a refund after 7 days of service activation.
• You have used the service extensively, exceeding our fair usage criteria as outlined above.
• The service malfunctioned due to user error or incompatibility with your device/software.

Partial Refunds

In special circumstances, we may consider offering partial refunds based on the extent of service usage.

Refund Process

To initiate a refund request, please contact us at [Your Email Address] with the following information:

• Your account information (username or email address)
• The name of the digital service you purchased
• A brief explanation for requesting a refund

We will review your request and respond within 2 business days. If your refund is approved, we will initiate it to your original payment method. Please allow 7 business days for the refund to appear in your account depending on your bank.

Contact Us

If you have any questions about our refund policy or the refund process, please don't hesitate to contact us:

• Email: [email protected]